News
Mystery shopping
Mystery shopping (the collection of information from showrooms or service providers by people posing as ordinary customers) has been a well-established marketing method used for anonymous and impartial quality valuation of provided services. The verification is performed using a simulated purchase by trained inspectors who verify the general quality of customers´ service at the fictitious order of the goods or services (selling processes, technical and social standards of a seller, their expert knowledge and professional behaviour) as well as general appearance and shopping area layout (exterior, interior). More...
Mystery Shopping (collection of information from showrooms or service providers by people posing as ordinary customers) has been a well-established marketing method used for anonymous and impartial quality valuation. More...
Road Assistance Testing Road assistance services constitute one of the important after-sale services provided to motorists. Above all they are focused on fixing the technical defects of a vehicle on the road, eventually towing to the service location. More...
Support in Implementation of ISO 9001The organizations performing technical inspections and emission checks are exposed to growing demands of State and the customers focused on the quality. More...
Introduction of the Company
TOPTEST Ltd. is an independent and impartial inspection organization operating in the area of automobile industry. The company was established in May 2006 and is targeted particularly the objective appraisal and examination of the quality in the area of sale, maintenance, diagnostics, repairs and check of vehicles (mystery shopping and phantom testing). The support of the customer’s orientation of the vehicle testing stations and emissions control workstations has been another important activity. More...
Top offer
Car manufacturers and sellers found out a long time ago that it is not enough to sell and pass a vehicle to a new client, but also to provide them the quality after-sale services, to make a satisfied customer returning back. It has been well known that the first vehicle might be sold by a nice showroom and the seller’s smile, but each next car is “sold” only by a good and reliable after sale service.
The systematic monitoring of service technicians might be a very effective tool to maintain or increase the market share of a producer or a reseller. Phantom test could become one of the main tools to verify the quality and scope of services provided by the authorized representatives of each brand. More...
The systematic monitoring of service technicians might be a very effective tool to maintain or increase the market share of a producer or a reseller. Phantom test could become one of the main tools to verify the quality and scope of services provided by the authorized representatives of each brand. More...